Timeline 3 months
Team size 3 designers
Deliverables responsive web
Consultancy Moment

My contributions
Development documentation, support and QA
Sprint and scope definition
Project management
Prototype generation
Stakeholder communications
Usability testing, both remote and in-person
UX / UI design

Timeline 3 months
Team size 3 designers
Deliverables responsive web
Consultancy Moment

My contributions
Development documentation, support and QA
Sprint and scope definition
Project management
Prototype generation
Stakeholder communications
Usability testing, both remote and in-person
UX / UI design

Capital One

A new group formed within Capital One named Account Management, with an agenda of both tactical design solutions in digital products and long term product strategy. The Account Management team were facing the challenge of proving their role within the consumer banking side, amongst a few other groups tackling similar problems.

We were tasked with a few responsibilities: provide tactical designs for key features on web, pressure test a new design platform known as EASE, and define the design process for the new group to scale internally.

Capital One

A new group formed within Capital One named Account Management, with an agenda of both tactical design solutions in digital products and long term product strategy. The Account Management team were facing the challenge of proving their role within the consumer banking side, amongst a few other groups tackling similar problems.

We were tasked with a few responsibilities: provide tactical designs for key features on web, pressure test a new design platform known as EASE, and define the design process for the new group to scale internally.

The Outcome

The Outcome

Our design solutions on web were released over time to users and evaluated for effectiveness. The additional concepts we tested with users for travel notifications and freezing a card were incorporated into the Capital One 360 Banking apps across iOS and Android. The second phase of our project focused on the longer term product strategy of Account Management, building upon and continuing to test concepts that came out strong from the research team’s track.

Our design solutions on web were released over time to users and evaluated for effectiveness. The additional concepts we tested with users for travel notifications and freezing a card were incorporated into the Capital One 360 Banking apps across iOS and Android. The second phase of our project focused on the longer term product strategy of Account Management, building upon and continuing to test concepts that came out strong from the research team’s track.